How Our Tiers Work

• Silver (Essential Care) – For small businesses that want basic IT stability and occasional support.

• Gold (Enhanced Protection) – For growing businesses that rely on IT daily and need unlimited support and stronger security.

• Platinum (Complete Partnership) – For companies that treat IT as critical infrastructure and want on-site support, advanced security, and disaster recovery.

Each higher tier includes all features from the previous one, plus additional protections and services.

Silver

Gold

Platinum

Best for startups or businesses with a small IT footprint.

• Proactive monitoring of all computers.

• Automatic & manual updates. (Windows/macOS/Linux)

• MICROSOFT defender maintenance

• Up to 2 hours of remote support per month.(business hours)

• Monthly health report.

Best for companies that can’t afford downtime and need full coverage remotely.

• Includes everything in Silver, plus:

• Unlimited remote support during business hours

• Enterprise-grade antivirus (continuous updates)

• Complete asset inventory (hardware & software)

• Scheduled preventive maintenance & optimization

• Priority response for critical incidents

• Basic network configuration & administration

Best for companies that treat IT as mission-critical and want a partner, not just support.

• Includes everything in Gold, plus:

• EDR (Endpoint Detection & Response)

• threat monitoring

• On-site support (up to 2 visits per month included)

• Vendor management (ISP, printers, software, etc.)

• Quarterly security & compliance audit

• Customized network documentation

• Advanced infrastructure performance optimization

NAS

Server

Local file-storage devices (40€ per unit)

• data encryption.

• user management.

• file and folder access control.

• scheduled automatic backups.

• disk health monitoring and failure alerts.

Local or remote (80€ per unit)

• includes everything in nas

• windows active directory management

• configuration of mail, web or database servers.

• performance monitoring and proactive alerts.

• scheduling preventive maintenance and critical updates.

What’s NOT Included (All Tiers)

To keep pricing fair, the following are not included in monthly plans and may incur additional costs:

• New hardware (laptops, desktops, servers, printers, etc.)

• Microsoft 365 / Google Workspace licensing

• Specialized software support (accounting, ERP, etc.)

• Unlimited on-site support (only included per tier limits)

• Non-standard projects (office moves, major migrations)